Discovery – Insure

Insure24 Service Consultant |Short Term Insurance | Shift working environment (24 hour)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose

To monitor, assist and follow-up on vehicle impact, hijacked and stolen vehicle, including alerts for value-added and emergency services for Discovery Insure clients, working shifts.

Areas of responsibility may include but not limited to

• Efficient, timely processing of alert notifications.
• Accurate, timely administration.
• Achievement of product and soft skills knowledge targets.
• Stakeholder liaison.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a vehicle tracking call centre (Essential)
• Vehicle monitoring experience (Essential)
• Knowledge of Google Maps (Essential)
• Understanding of SA Geography, including high risk areas (Essential)
• Road and home emergency assist (Essential)
• PSIRA accreditation (Advantageous)
• Working shifts
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.