Discovery Corporate & Employee Benefits

Servicing Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

Key Purpose of the role

The primary objective of the role is to administer Group Risk policies and reassurance premiums, which includes the reconciliation of scheme payments, member and policy maintenance, broker and contact maintenance. Additionally, the role involves managing all related inquiries from both internal and external stakeholders.

Areas of responsibility may include but not limited to

• To efficiently facilitate the reconciliation of monthly risk premiums by performing comprehensive data comparisons to ensure that premiums are being paid in accordance with scheme rates against the internal billing controls.  
• Engage in effective internal and external communication to ensure timely resolution of client queries in accordance with established service level agreements.
• Adherence to Standard Operating Procedures to facilitate effective monitoring, uphold quality and maintain efficient and consistent service delivery.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Demonstrates initiative and a proactive approach, with exceptional attention to detail and the ability to manage multiple tasks simultaneously excellent written and verbal communication skills
• Business Writing Skills
• Time-Management and Organizational Skills
• Collaborative team player, willing to support colleagues and contribute to a positive office environment.
• Committed to delivering outstanding customer service and ensuring client satisfaction.
• Building and maintaining professional relationships
• Telephone Communication Etiquette

Education and Experience

 Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.