Team Leader Administration and Support – Claims and Underwriting

About Discovery  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Corporate & Employee Benefits  

Discovery Corporate & Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees. 

Key Purpose of the role  

The primary function of this role is to effectively manage and supervise a team by using standard processes to ensure the smooth and efficient running of the annuity claims departments operations. Develop strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division in support of the objectives of the division. Overseeing resource planning and forecasting for the area to ensure optimal functioning. Ensure the team is operating effectively to achieve maximum service delivery and efficiency standards.

Areas of responsibility may include but not limited to:

• Daily allocation & monitoring of workflow (Underwriting and Claims).
• Ensure that daily registers are updated accordingly and correctly for reporting purposes.
• Onboarding of new schemes, BE & installation FYI communication.
• Authorize and second assess claims to your limits
• Technical & training onboarding for new team members (Including setting up access requirements to your limits).
• On-floor training and upskill new team members and where required.
• Sign off competency profiles.
• Facilitate daily stand-up meetings to ensure that address queries efficiently and monitor our SLA re: claims and underwriting.
• Monitor DPMO, SLA and SPS to derive methods to mitigate this monthly.
• Assist with complex query resolution and identifying root causes for errors.
• Participate and lead one project (agreed upon in the team) annually.
• Lead the process in ensuring that reminders, close case and suspensions are communicated efficiently and timeously.
• Dealing with escalated calls or queries to ensure high quality.
• Developing and generating appropriate reporting in respect of your division to the broader business.
• Overseeing resource planning and forecasting for the area to ensure optimal functioning.
• Ensure the team is operating effectively to achieve maximum service delivery and efficiency standards.
• Dealing with escalated calls or queries to ensure high quality.
• Developing and generating appropriate reporting in respect of your division to the broader business.

Education and Experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.