Team Leader - Claims

Key Purpose

To lead a team of total loss claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.