Team Leader Coach

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.  Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About The Service Lab

The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.

About the Research Centre

We seek out and invest in exceptional individuals who understand and support our core purpose which is to service our customers by obtaining and providing accurate data and information measuring performance and providing intelligence to enable continual improvement.

Job Purpose

To manage a team of Analysts and ensure performance standards are met while continuously identifying and driving efficiencies within the team. Driving improved customer relationships and adding value to customers and other stakeholders. To also gather requirements from business regarding creating efficiencies and making appropriate recommendations that serve to improve the existing processes.

Principal Accountabilities

• Support team with work-output where required to always ensure the team functions optimally.
• Information gathering (research, question structuring and interviewing).
• Information synthesis (making sense of information from many sources).
• Summarising (identifying and illustrating key concepts).
• Reporting (conveying key concepts in writing and diagrams).
• Full line management function, throughout employee life cycle, within scope of role.
• Information analysis (turning data into information to support decision makers).
• Continuously drive initiatives within team to ensure an engaged, motivated and productive workforce.
• Quality – pays high attention to detail.
• Run large research projects with little assistance, including new experimental projects in terms of approach, technology etc.

Education; Knowledge and Experience

• Matric and in possession of/or studying towards a Degree - Essential.
• Bachelor of Science or Bachelor of Commerce (Economics, Psychology, Science) - Advantageous.
• 5 years’ experience working in a data analysis and reporting role - Essential. 
• Ability to analyze/interpret data, take appropriate action and use good judgment to escalate issues when necessary.
• Proficiency in PowerBI, SQL, Python and Visualization tool – Required.
• Strong Leadership skills.
• Strong written and verbal communication skills.
• Assertiveness and self-motivation.
• Attention to detail.
• Ability to coordinate various projects simultaneously.
• Advanced knowledge of MS Office products including Excel and PowerPoint.
• Knowledge of structured query language (PL/SQL and COGNOS reports).

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.