Team Leader Coach - Pharmacist | Secondment

Discovery Care

Team Leader Coach Pharmacist 

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Care

Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.

Key Purpose:

To effectively manage a team to ensure adherence to agreed SLA’s, meeting departmental TWT and Quality requirements. This extends to the following: Team Management iQS Requirements, Project Management, reporting and process improvements, as well as Mentoring and Coaching.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Manage a team of staff members

• Develop, coach & motivate a team to excel in performance and service delivery

• Responsible for the performance management of staff

• Build the team and identify talent

• Ensure that the service levels are maintained

• Handle the administrative functions required

• Identify quality issues and take corrective steps by actioning quality trends

• Responsible for doing quality assessments and resolving escalated queries

• Relationship building with internal clients to achieve objectives

• Relationship building with external partners to achieve objectives

• Able to multitask and meet allocated deadlines daily

• Drive results and solutions through the team

Competencies:

The successful candidate must demonstrate the following competencies:

Education and Experience:

The following requirements are essential:

• Matric
• BPharm
• Registered with South African Pharmacy Council (SAPC)
• Minimum of 1 year experience as a CIB Pharmacist
• Computer literate on: MS Office
• Knowledge of DH product and benefits
• Knowledge of DH funding and policy rules
• In depth knowledge of CIB products, benefits and processes
•  

The following requirements are advantageous:

• Leadership experience

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.