Discovery – Insure

Team Leader Claims (Motor) – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose

To lead a team of motor claims consultants who are responsible for, but not limited to delivering world-class client centric service, process and manage claims, achieve set targets and process claims payments within a set turnaround time.

The role requires a proactive, solutions-driven individual who can lead and grow people, manage escalations and drive operational efficiency.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Telephonic, correspondence and claims SLA adherence
• Loss ratio management: implement procedures to mitigate losses resulting from claims
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on team performance
• Call and work quality audits on own teams
• Coaching and development of the team
• Goal setting per advisor
• Minimum of monthly 1:1’s and performance discussions with direct report

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

Discovery – Insure

Team Leader Claims (Motor) – Short Term Insurance

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose 

To lead a team of motor claims consultants who are responsible for, but not limited to delivering world-class client centric service, process and manage claims, achieve set targets and process claims payments within a set turnaround time.

The role requires a proactive, solutions-driven individual who can lead and grow people, manage escalations and drive operational efficiency.

Areas of responsibility may include but not limited to 

• Full line management function within scope of role
• Telephonic, correspondence and claims SLA adherence
• Loss ratio management: implement procedures to mitigate losses resulting from claims
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on team performance
• Call and work quality audits on own teams
• Coaching and development of the team
• Goal setting per advisor
• Minimum of monthly 1:1’s and performance discussions with direct report

Education and Experience 

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.