Team Leader - Partner Operations

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA
Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, servicing & operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

Job Purpose

The Partner Services Networks Team Leader is responsible for leading the Networks team to ensure the effective servicing, maintenance, and growth of Vitality’s clinical and fitness partner networks. The role provides operational oversight across multiple network streams, ensuring high-quality service delivery, effective resolution of escalations, and alignment to business objectives through strong stakeholder engagement across all levels, including senior leadership. Success in this role is measured by the team’s ability to achieve TAT and quality targets, deliver a seamless partner and member experience, and support sustainable network growth. The position plays a critical role in bridging operational execution and strategic initiatives by enabling effective project implementation, partner enablement, and continuous improvement within the broader Partner Operations environment.

Job Responsibilities

• The Partner Services Networks Team Leader is responsible for leading the Networks team to ensure the effective servicing, maintenance, and growth of Vitality’s clinical and fitness partner networks.
• The role provides operational oversight across multiple network streams, ensuring high-quality service delivery, effective resolution of escalations, and alignment to business objectives through strong stakeholder engagement across all levels, including senior leadership.
• Success in this role is measured by the team’s ability to achieve TAT and quality targets, deliver a seamless partner experience, and support sustainable network growth.
• The position plays a critical role in bridging operational execution and strategic initiatives by enabling effective project implementation, partner enablement, and continuous improvement within the broader Partner Operations environment.

Job Requirements

• Matric
• Relevant tertiary qualification
• Working knowledge of Microsoft Office
• Degree in clinical or allied health services
• Registration with bodies related to your field of study

Technical Skills or Knowledge

• Stakeholder relationship management
• People leadership and performance management
• Operational management and process optimisation
• Escalation management and decision making
• Data analysis, reporting and performance interpretation
• Communication (verbal + written)
• Training design and facilitation
• Project implementation support
• Microsoft office
• Dashboard development and implementation tools
• Knowledge of clinical / fitness networks operations
• Understanding of partner platforms

The Discovery Leader; at Discvoery Leaders;

• Believe in the Core Purpose and live the Values – no one is above them
• Recruit the smartest. Liberate the best in who they lead – nothing is more important than our people
• Balance performance, people, humility
• Commit to Innovation and Prudence – with Optimism
• Set bold goals and have a bias for action – they model excellence in everything
• Ensure that the business case prevails. They think and act like owners
• Are clear and inspiring – if they can’t communicate, they can’t lead
• Debate everything, challenge anything but always follow the chosen path
• Do the right thing

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.