Underwriter - Travel

Discovery – Insure

Underwriter - Travel

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

The DTI Underwriter will be responsible for all aspects of travel insurance underwriting, including but not limited to new business quotes and renewals, policy acceptance / rejection, pricing (within their allocated authority) and portfolio analysis, the individual will also be responsible for the administration of the corporate travel insurance business and binder oversight.

The individuals will also need to provide claims oversight on the travel insurance business.   

Areas of responsibility may include but are not limited to

Underwriting:

• Portfolio management, including identifying adverse trends and providing/implementing corrective actions.
• Development and maintenance of policy literature ensure exposure is adequately managed.
• Ensure that the exposure is adequality managed via the reinsurance treaties renewal process.
• Upward communication of portfolio performance, including key KPI’s and performance of key accounts
• Engaging the respective compliance and risk teams to ensure processes and policies are in line with current legislation.
• Renewal of key accounts.

Corporate Travel Oversight:

• Quoting and binding new CTI business within allocated underwriting authority.
• Preparation of underwriting referrals for quotes that fall outside of underwriting authority.
• Preparation of terms and policy endorsements when required.
• Broker and binder onboarding as well as oversight
• Driving the renewal process ensuring that the business retained meets the targeted Loss Ratio and other key metrics.
• Administration of the corporate travel system
• Working on the corporate booking systems to ensure premium is booked.
• Liaising with finance on commissions and fees payable

Reinsurance:

• Treaty review
• Treaty renewal
• Engaging Reinsurance for dispensation

Travel Insurance Claims oversight:

• Providing guidance for claim assessments 
• Assisting with client claim queries when escalated to prevent escalation to the Insurance ombud

Personal Attributes

• Excellent relationship building skills
• Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively (critical)
• Conflict handling skills
• Analytical and attentive to detail
• Resourceful problem solver
• Systematic and organized with an ability to plan and prioritize effectively
• Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
• Good team player
• Results and deadline-driven
• Quick learner

Knowledge and Skills

• Advanced MS Excel skills
• Corporate travel insurance exposure
• Knowledge of reinsurance renewal process
• Microsoft 365 – suite of products

Education and Experience

Education:

• Matric/Grade 12           
• FAIS Complaint
• RE5
• Continuous Professional Development (CPD)

 Minimum Experience:              

• Technical knowledge and understanding of short-term insurance
• 2 – 3 years experience working within the short-term insurance industry
• Minimum 1 – 2 years underwriting experience

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.