Claims Consultant (Generalist)

Key Purpose

To take full ownership of the administration of all warranty claims for Discovery Insure clients and brokers, in close collaboration with M-Sure.

The role serves as a critical link between M-Sure, the client, and the broker, ensuring a seamless and efficient claims experience while upholding service excellence and technical accuracy.

Areas of responsibility may include but not limited to

• Accurately process and submit warranty claims in line with manufacturer and policy guidelines.
• Review repair orders and supporting documents to ensure accuracy and completeness.
• Investigate and resolve claim discrepancies.
• Proactively follow up on pending approvals.
• Maintain and update warranty records, ensuring data integrity and timely reporting.
• Serve as the liaison between service technicians, advisors and M-Sure representatives.
• Support internal warranty audits and contribute to continuous process enhancements.
• Clearly explain warranty coverage to clients and brokers when required.
• Manage customer and broker queries related to warranty claims with professionalism and empathy.

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a warranty claims administration role within an automotive dealership or warranty provider (Essential).
• Mechanical engineering N4 (Advantageous).
• Experience in a client-facing or claims advisory role within a short-term insurance call centre environment (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.