DC- Health -Team Leader Telesales - Sandton (1DP)

Key purpose

To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

Leading and managing a team of Telesales short-term agents

Inspire, coaching, and develop team to reached aspirations and targets within the business.

Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.

Conducting candidate interviews

Experience with the Performance Management process.

Managing stakeholder relationships within the business,

Ensuring continual communication between management and staff.

Adhere to and enforce internal policies.

Responsible for business reporting.

Monitor and attend to compliance supervisions for staff.

Responsible for keeping administration on track.

Personal attributes and skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

Critical thinking and problem-solving ability

People-focused

Quality driven

Attention to detail.

Strong Interpersonal Skills

Strong Leadership skills

Problem solving skills.

Decision making skills.

Stress tolerance.

Excellent time management skills

Organizational awareness

Ability to work within a team and drive team culture.

Qualification & Experience

Essential Requirements:

Grade 12 Qualification

4 years outbound/ Inbound experience

2 years Team Leader/leadership experience within the financial services industry

Proficiency with MS Office, specifically Excel

Regulatory Exam and NQF 5 FAIS credits

Proficient in English (writing, reading, speaking)

Advantageous Requirements

BCOMM or related degree

Bilingual (writing, reading, speaking

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.